TERMS AND CONDITIONS COVERING HOUSEHOLD GOODS MOVED OR STORED

1. LIABILITY OF THE CARRIER

• The carrier of the goods described in this Bill of Lading is liable for any loss of or damage to goods accepted by the carrier or the carrier’s agent, except as provided in this Bill of Lading.

2. EXCEPTIONS FROM LIABILITY

• The carrier will not be liable for the following:

a) Loss, damage, or delay caused by Acts of God, the King’s or public enemies, riots, strikes, inherent vice in the goods, the act or default of the consignor, owner, or consignee, authority of law, quarantine, delay caused by mechanical breakdown, and extreme weather conditions.

b) Damage to fragile articles unless packed and unpacked by the carrier or its agent, damage to certain electronic equipment unless serviced by the carrier, and loss of contents in consignor-packed articles unless inspected by the carrier.

3. VALUATION

• The carrier’s liability for loss or damage is based on the value of the article(s) at the time and place of shipment unless a lower value is declared in writing by the consignor or agreed upon between the parties.

4. MAXIMUM LIABILITY

• The carrier’s maximum liability is six ($6.00) dollars per pound unless a lower value is declared. Additional coverage beyond sixty (.60) cents per pound per article incurs extra charges. If an item(s) is valued at less than maximum liability, the carrier will provide evidence and pay a reasonable amount instead of the maximum.

5. CONSIGNOR’S RISK

• If agreed, the consignor assumes risks incidental to transportation, except for losses resulting from carrier negligence.

6. NOTICE OF CLAIM

• The carrier is not liable for loss, damage, or delay unless a written notice is given within 30 days after delivery. The carrier must acknowledge the claim within 30 days.

7. ARTICLES OF EXTRAORDINARY VALUE

• The carrier is not obligated to carry documents, currency, jewelry, antiques, or articles of extraordinary value without a special agreement.

8. DANGEROUS GOODS

• Shipping explosives or dangerous goods without full disclosure requires the shipper to indemnify the carrier. Certain substances may render the shipper responsible for associated costs.

9. PAYMENT OF BALANCE DUE

• The full balance must be paid before goods are offloaded. Accepted methods of payment include Credit Card (Visa or MasterCard), Bank Draft, Pre-Approved Corporate Billing, or E-Transfer.

10. MANDATORY PACKING POLICY

• Mattresses and box springs must be bagged in plastic to prevent damage. Flat-screen TVs must be boxed. All other furniture will be blanket-wrapped in professional moving blankets.

11. MECHANICAL CONDITION POLICY

• The carrier does not cover mechanical or electrical damage unless there is physical exterior damage caused by the carrier. Electronics should acclimate to room temperature for 24 hours before use in extreme weather conditions.

12. PROPERTY DAMAGE LIABILITY

• The carrier’s maximum liability for property damage, including but not limited to walls, floors, ceilings, doors, and other non-furniture items, is limited to $500 per property.

13. PARTICLE BOARD FURNITURE POLICY

• Particle board furniture must be dismantled before shipping for coverage under the Transit Protection Plan. Shipping assembled particle board items is at the owner’s risk.

14. PROHIBITED ITEMS POLICY

• Dangerous goods and certain items such as plants, liquids, and batteries are not recommended for shipping and may not be covered under Transit Protection.

15. STORAGE POLICY

• See our Storage Policy for additional information.

16. CANCELLATION POLICY

• Deposits secure space in the moving schedule. If the move is canceled, Ferguson Moving & Storage will retain one hundred dollars ($100.00) plus GST for an “Administration Fee.”

17. ADDITIONAL SERVICES

• For additional services requested during the move, additional charges to the flat rate will be levied before the work is completed.

18. CHANGE OF MOVING DATE POLICY

• Changing moving dates is subject to availability, and no fees apply unless the change of date has affected costs that need to be paid such as deposits with third-party vendors such as accommodations, reservations, etc. Requests are handled on a first-come, first-served basis.

19. DISPUTE RESOLUTION

• Any dispute shall be determined by and the parties agree to submit any such dispute to the Courts of the Province of British Columbia having jurisdiction. Additionally, the parties acknowledge the right to dispute in the city of the franchise owner and their city if the move was not done by a franchise corporation doing business as Ferguson Moving & Storage.

20. MYSTERIOUS DISAPPEARANCE POLICY

• Ferguson Moving & Storage is not liable for the mysterious disappearance of customer items throughout the moving process. Mysterious disappearance, defined as unexplained loss without clear evidence, is beyond our control. While we prioritize the security of your belongings, customers are advised to document their inventory and take precautions for high-value items. Acknowledging this policy is essential, and customers are encouraged to secure additional insurance for valuable and irreplaceable items to address potential losses in such cases.

21. FLAT RATE PRICING POLICY

• Ferguson Moving & Storage offers flat rate pricing, which is guaranteed as long as the scope of work remains unchanged. If the scope of work changes due to additional tasks, unexpected obstacles, or inaccurate information provided by the customer, the rate may be adjusted accordingly. Examples include but are not limited to misrepresented access conditions such as unexpected stairs, steep driveways, restricted entryways, or additional large items requiring special handling (e.g., boats, safes, pianos). Any changes impacting the agreed-upon move logistics may result in a revised price to reflect the additional time, labor, or equipment required.

22. DELAY AND STORAGE-IN-TRANSIT POLICY

• If a move is delayed beyond Ferguson Moving & Storage’s control (e.g., customer unavailability, unforeseen delays), storage-in-transit fees may apply.

23. LIABILITY FOR THIRD-PARTY SERVICES

• Ferguson Moving & Storage is not responsible for damage or delays caused by third-party service providers engaged during the move (e.g., cleaners, storage providers, furniture assembly services).

24. CUSTOMER RESPONSIBILITIES

• Customers must be present at pickup and delivery unless agreed otherwise.

• Customers must ensure clear access to their property (e.g., reserved parking, elevator booking).

25. NO-HIDDEN-ITEMS POLICY

• Customers must declare all large or special items requiring additional handling (e.g., pianos, safes, oversized furniture) in advance.

26. PARKING AND ACCESS FEES

• Customers are responsible for restricted access fees, parking tickets, or required permits for the moving truck.

27. FORCE MAJEURE CLAUSE

• Ferguson Moving & Storage is not liable for delays or damages due to unforeseen crises such as government shutdowns, pandemics, or civil emergencies.

28. RIGHT TO REFUSE SERVICE

• Ferguson Moving & Storage reserves the right to refuse service if conditions are unsafe, illegal, or if customers are abusive toward staff.

29. DIGITAL AND VERBAL AGREEMENTS

• Verbal agreements are non-binding unless confirmed in writing.

• Digital signatures and email confirmations are legally binding.

30. CRIB ASSEMBLY & DISASSEMBLY POLICY

• Due to liability concerns, Ferguson Moving & Storage will not assemble or disassemble cribs. Customers must handle crib setup and breakdown independently.

31. APPEARANCE ALLOWANCE POLICY 

• For items that are scratched, chipped, cracked, dented, torn, or cosmetically damaged but remain usable, a maximum appearance allowance of $50 per item may be offered as full and final compensation.
  This applies to all types of minor surface damage where the item retains its function. No further compensation will be provided once the allowance is accepted.

By choosing to hire Ferguson Moving & Storage, the consignee agrees to the conditions of carriage as outlined in this document.