Privacy Policy

Last updated: February 10, 2026

This Privacy Policy describes how Ferguson Moving & Storage (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit www.fergusonmoving.com (the “Site”) or use our services. By accessing or using the Site, you agree to this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Name

• Email address

• Phone number

• Address

• Any other information you submit through forms, chat, or email

Transactional and Payment Information

If you purchase products through our online shop, we collect information necessary to process your order, including:

• Billing and shipping address

• Order details and purchase history

• Payment confirmation details

Payment processing is handled by third-party payment processors. We do not store or have access to your full credit card or payment card details.

Automatically Collected Information

When you visit our Site, we may automatically collect certain information, such as:

• IP address

• Browser type and version

• Device information

• Pages viewed and time spent on the Site

• Referring URLs

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to improve your experience, analyze usage, and support marketing efforts. You can control cookies through your browser settings.

2. How We Use Your Information

We may use the information we collect to:

• Provide, operate, and improve our services

• Respond to inquiries and customer support requests

• Send transactional or promotional communications (you may opt out at any time)

• Analyze website usage and trends

• Comply with legal obligations

Consent from Phone Calls

If you provide your phone number during a phone call or inquiry, you may receive text messages or phone communications related to the service you requested, such as updates about your moving quote. By providing your number, you provide implied consent to receive these communications. Message & data rates may apply. You can opt out at any time by replying STOP.

3. How We Share Your Information

We do not sell your personal information.

We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our business (e.g., website hosting, analytics, CRM, order fulfillment, payment processing). These providers are contractually required to protect your data and use it only for the services they provide to us.

• To comply with legal or regulatory requirements

• To protect the rights, property, or safety of our business, customers, or others

• In connection with a business transaction such as a merger, acquisition, or asset sale

Mobile opt-in data, SMS consent, and phone numbers collected for text messaging purposes are never shared, sold, rented, or disclosed to third parties for marketing or promotional purposes.

4. SMS Communications

SMS for Consent Communication

The phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

By consenting to receive text messages from Ferguson Moving & Storage, you may receive communications related to specific types of messages, including but not limited to:

• Appointment reminders

• Move confirmations

• Follow-up messages

• Packing/prep reminders

• Billing inquiries

Example:
“Hello, this is a friendly reminder of your upcoming move with Ferguson Move & Storage on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”

Message Frequency

Message frequency may vary depending on the type of communication.
Example: You may receive up to 2 SMS messages per week regarding your move.

Potential Fees for SMS Messaging

Carriers may charge fees for each message sent or received. Fees vary based on the carrier’s pricing structure and whether the message is sent domestically or internationally.

Opt-In Method

You may opt in to receive SMS messages from Ferguson Moving & Storage through one of the following methods:

• By submitting an online form

Opt-Out

Customers can opt-out of SMS messaging at any time by replying STOP to any received SMS message. Once opted out, they will receive no further SMS communication. Customers can opt back in at any time by replying START.

Standard Messaging Disclosures

• Message and data rates may apply

• You can opt out of receiving SMS messages at any time by texting “STOP” to the number from which you received the message

  • For assistance, text “HELP” to 604-922-2212 or visit our https://fergusonmoving.com/privacy-statement/

5. Email Communications

Promotional Emails

By opting in to receive promotional emails, you are providing your express consent to receive commercial electronic messages (CEMs) from Ferguson Moving & Storage in compliance with CASL. These emails may include special offers, news, updates, or other promotional content.

Transactional / Service Emails

You may also receive transactional or service-related emails from us regarding your move or account. These may include move confirmations, appointment reminders, billing notifications, and follow-up communications. Separate consent is not required for these types of emails.

Opt-Out

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in each email or by contacting us directly. Transactional or service-related emails cannot be unsubscribed from if they are necessary to complete your move or account-related processes.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your personal data

• Withdraw consent at any time, including consent for email or SMS communications

To exercise your rights, contact us using the information below.

8. Children’s Privacy

Our Site is not intended for children under the age of 13 (or 16 where applicable). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Ferguson Moving & Storage
Email: info@fergusonmoving.com
Phone:  (604) 922-2212
Address: #218- 259 Canada Wy, Burnaby, BC V5E 1H3